Having Trouble with Your Insurance-Assigned NEMT Provider? Here’s What You Need to Know (and How to Switch)

If you’ve been struggling with non-emergency medical transportation (NEMT) services assigned by your insurance or workers’ comp plan — you’re not alone. Many patients across Jacksonville, FL and the surrounding areas report frustrating issues like:

• Late or no-show drivers

• Unsafe or non-ADA-compliant vehicles

• Disrespectful or untrained staff

• Limited appointment flexibility

• Being forced to go to a clinic that’s “closer” but not better

When you’re dealing with post-surgery recovery, dialysis appointments, physical therapy, or regular treatment sessions, unreliable transportation can become a serious health barrier. But here’s the thing:

You do not have to stay with a transportation provider that doesn’t meet your needs.

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Can I Choose My Own NEMT Provider with Workers’ Comp or Medicaid in Florida?

Yes. If you’re covered under Florida Medicaid, Medicare Advantage, Veteran Affairs benefits, or a workers’ compensation claim, you are usually entitled to:

• Transportation to and from approved medical appointments

• Roundtrip coverage — even multiple times per week

• The ability to request a change of provider if your current service is unsatisfactory or unavailable

Most people don’t know this — and insurance companies don’t always make it clear.

At JAXNEMT.com, we specialize in stepping in when the system isn’t working for you.

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Why Patients in Jacksonville Are Switching to JAXNEMT

We’re more than just a ride. JAXNEMT is a full-service transportation coordination team, dedicated to getting you to the care you need — safely, reliably, and with full insurance coverage.

Here’s how we help:

✅ We Coordinate Directly With:

• Workers’ compensation adjusters

• Medical case managers

• Hospital discharge teams

• Florida Medicaid brokers (like ModivCare/Access2Care)

You never have to deal with the back-and-forth or confusing paperwork.

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✅ We Help You Get Approved for:

• Preferred clinic/hospital visits — even if it’s not the closest

• Physical therapy 2–3 times per week

• Post-surgical transport when you can’t take public transit

• Specialty clinics outside your ZIP code

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✅ Our Vehicles Are:

• Wheelchair accessible

• Fully licensed and ADA-compliant

• Sanitized and medically secure

• Operated by vetted, CPR-trained drivers

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✅ Our Team Offers:

• Real-time driver tracking

• Appointment reminders

• Flexible scheduling

• Service in English and Spanish

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How to Switch from Your Current NEMT Provider in Florida

If you’re currently stuck with an insurance-assigned NEMT company that isn’t meeting your needs, here’s what you can do:

1.

Call JAXNEMT

Reach us directly at JAXNEMT.com or give us a call. We’ll assess your situation and walk you through the switch process.

2.

We’ll Contact Your Adjuster or Case Manager

We handle all the approvals, documentation, and justification. You don’t need to fight this battle alone.

3.

Start Getting Reliable Transportation—Fast

Once approved, we take over immediately, ensuring zero interruption in your appointments.

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JAXNEMT Works With These Insurance Types in Jacksonville:

• Florida Medicaid

• Medicare Advantage Plans

• Workers’ Compensation

• Veterans Affairs (VA)

• Private Pay Options (if needed)

If you’re unsure whether your insurance qualifies — reach out. We’ll do the research for you.

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Stop Settling for Unreliable Transportation

You deserve:

• To choose your clinic

• To have safe and reliable rides

• To focus on your health and recovery, not logistics

JAXNEMT.com is Jacksonville’s most trusted partner for insured non-emergency medical transportation. We go beyond just driving — we fight for your access, advocate on your behalf, and treat every ride as part of your healthcare journey.

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📞 Ready to Switch? Contact Us Today

Call or visit JAXNEMT.com to schedule a consult, ask questions, or start your switch process today. Let’s get you the care — and the ride — you deserve.