Jax Non-Emergency Medical Transport

Frequently Asked Question

  • Where does JAX NEMT service?
    We deliver rides all over North Florida, primary Jacksonville, Florida.
  • Does JAX NEMT provide hospital and emergency room transportation?
    Yes, absolutely! We frequently take patients and residents of various skilled care and nursing facilities to area hospitals for a wide variety of treatments, procedures, follow-up appointments, and more. 
  • Do you provide after-hour and weekend transportation?
    Yes, with advanced notice we work to provide evening and weekend hours. After-hour is before 6:AM, and After 5:PM.
  • Will the driver stay with me during my appointment?
    Because of our busy schedule, drivers will return once your appointment is complete. You can request a driver to stay with you for a “wait fee”, any out-of-area transports may require a “wait fee.”
  • Can I travel in my own wheelchair?
    Yes, we welcome you to remain in your manual or electric wheelchair during transport.
  • How will I be billed for transportation services?
    If you are a private pay client requiring non-emergency medical transportation, you will pay via invoice or credit or debit using are online portal. We also accept cash on the day of the pickup.
  • What forms of payment do you accept?
    We currently accept cash, check, or credit card.
  • How much advance notice is required to schedule a transport?
    To ensure proper accommodations, we request 24-48 hour advanced notice. However, please feel free to contact our office for availability and for short term request.
  • Can a family member or attendant go along to my appointment?
    Absolutely! For your comfort and concern we welcome one family member or staff attendant to accompany you to appointments. Please inform our office of your companion when scheduling your appointment.
  • Will the driver take me inside?
    Yes, absolutely. Unlike other curb-to-curb or door-to-door services, to ensure your safety, we are a door-through-door service. This means we will take you from inside your residence to inside your appointment.
  • What should I do if I am unhappy with the service?
    We welcome your feedback and suggestions for improvement. Please feel free to contact our office to share your thoughts and experience.

Serving most of
Jacksonville, Florida

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