Non-emergency medical transportation, often shortened to NEMT, covers rides to and from medical care for people who do not need an ambulance but cannot safely drive themselves or ride in a regular taxi or rideshare. In Jacksonville this includes trips to hospitals like Baptist Medical Center, UF Health, and Mayo Clinic, as well as outpatient clinics in Mandarin, Southside, Orange Park, and St. Augustine. Our dispatch team schedules rides in wheelchair-accessible vans, ambulatory sedans, and stretcher vans depending on what a rider needs on a given day.
Who uses non-emergency medical transportation
Riders who use NEMT range from seniors who no longer drive to people recovering from surgery, individuals living with a chronic illness, and anyone whose mobility limits make a standard car ride difficult or unsafe. Many riders use a walker, cane, or wheelchair, while others simply need a driver who understands they are heading to a medical appointment and may need extra time getting in and out of the vehicle. Some riders travel with a home health aide or family caregiver, and our drivers are used to coordinating with whoever is helping that day.
Facilities also rely on NEMT to move patients between locations, such as a hospital discharging someone to a rehab facility in Orange Park or a dialysis center coordinating rides for patients who no longer have family available to drive them. Case managers, discharge planners, and clinic front desks in Jacksonville frequently book on behalf of a patient, which is a normal part of how this service works day to day.
The kinds of trips we cover
Common trip types include recurring dialysis runs, oncology and infusion appointments, physical therapy, primary care and specialist visits, hospital discharges, and transfers between facilities such as a skilled nursing center and an imaging center. Trips can be one-time or set up as a standing weekly schedule, which is especially common for dialysis and chemotherapy patients who need the same days and times each week.
We also handle same-day and short-notice requests when our schedule allows, though booking a day or more ahead gives our dispatch team the best chance of matching the right vehicle and driver to the trip. Long trips outside Duval County, such as a specialist visit in Gainesville or Tallahassee, can usually be arranged with enough advance notice.
Vehicles and equipment available
Our fleet includes ambulatory sedans and vans for riders who can walk or transfer with minimal help, wheelchair-accessible vans with ramps or lifts for riders who remain seated in their wheelchair for the trip, and stretcher vans for riders who need to travel lying down. Vehicles are equipped with securement straps for wheelchairs and stretchers so equipment stays stable during the drive.
Drivers are trained to assist with getting in and out of the vehicle, securing mobility equipment, and walking alongside a rider from the door of their home to the vehicle and from the vehicle into the building. If a rider uses portable oxygen or other small medical equipment, let our dispatch team know when booking so the driver arrives prepared.
How booking and pricing work
Booking starts with a call or an online request through the trip calculator, where you provide the pickup address, destination, appointment time, and any mobility needs. Our dispatch team confirms a pickup window, generally building in time before the appointment so the rider is not rushed, and provides a quote up front based on distance and vehicle type before the trip is confirmed.
Pricing is structured around a base fare plus mileage, with any added factors like wait time or extra assistance disclosed before you book, so there are no surprises on pickup day. Recurring riders can set up a standing schedule once, and our team handles the repeat bookings from there.
Serving Duval, Clay, St. Johns, and Nassau counties
We regularly serve Jacksonville neighborhoods including Southside, Mandarin, Arlington, the Westside, and the beaches, along with Orange Park and Fleming Island in Clay County, St. Augustine and the surrounding areas in St. Johns County, and Fernandina Beach and Yulee in Nassau County. This regional coverage matters because many riders travel across county lines to reach specialists or hospital systems concentrated in Jacksonville.
Because Northeast Florida traffic and bridge crossings can add unpredictable time to a trip, our dispatch team builds realistic pickup windows for cross-county trips, especially during peak hours on the Buckman, Fuller Warren, or Hart Bridge.